Return & Refund Policy

Request an eligible return within 30 calendar days of delivery.

Identify the item and retain delivery confirmation. Eligibility depends on the conditions below.

Email service@qovzurel.com with your order number, item, reason, and relevant evidence.

Explain whether the request concerns personal preference, fit, damage, a missing component, or another product issue.

Preference returns must be unused, complete, and in original condition, with supplied components and protective packaging where practical.

Opening the shipping box alone does not disqualify an otherwise eligible item.

Screen-color differences do not automatically establish defects. Substantial mismatches can be reviewed.

A preference about size, color, or appearance is assessed separately from an item that fails to match its stated specifications.

Obtain approval and instructions before mailing merchandise.

Do not default to our registered business address. Use the destination supplied for the particular request.

Personalized goods, gift cards, disclosed final-sale items, and products altered, damaged through misuse, or returned incomplete may be excluded.

Discounts alone do not remove eligibility. Mandatory faulty-product remedies remain unaffected.

Report damage, faults, missing components, or incorrect items promptly, preferably within 7 calendar days.

Confirmed store errors receive appropriate remedies without additional error-related costs. Include product, package, and label images where possible.

Customers generally pay preference-return postage. Original delivery charges are generally nonrefundable for those returns.

Store errors receive appropriate shipping-cost treatment. No restocking fee applies to approved returns.

Use tracked shipping to the authorized destination and retain proof of mailing.

Protect the item and components during packing. Customer-arranged preference-return parcels are generally the customer’s responsibility until received.

After receipt, inspection, and approval, refunds are initiated within 5–10 business days.

Arrival at a return location and posting to a payment account are separate stages. Retain tracking and refund notices.

Refunds normally use the original payment method. Providers may need additional posting time.

If the original method cannot receive a refund, customer care may work with the provider on a permitted alternative.

Exchanges depend on availability. An approved return followed by a new purchase may be necessary.

Identify the replacement or size you want before mailing anything for exchange.

Request promptly with the order number. Fulfillment or dispatch may prevent cancellation.

Successful cancellation before fulfillment has no fee. A request alone does not confirm that dispatch has stopped.

Mandatory consumer rights and remedies remain unaffected.

Tell customer care if a product is faulty or misdescribed. Preference-return conditions do not resolve every product concern.