How can we help?

Include your order number and checkout email address. Identify the affected product and explain the assistance you need.

For questions about fit or dimensions, provide the product name or link and the specification you want to check. For shipment inquiries, include tracking details where available.

Report items that arrive damaged, faulty, incomplete, incorrect, or materially different from their description.

Please include:

• Your order number and the affected item.
• A clear description of the issue.
• Photographs or a short video showing the problem.
• Images of the packaging and shipping label.

A confirmed error attributable to us receives an appropriate remedy, such as replacement, reshipment, refund, or authorized return, without additional error-related costs.

Contact customer care before mailing merchandise. After approval, we will supply the appropriate destination and instructions.

Do not use our registered business address as the default return destination.

Read our Return & Refund Policy

Emails may be submitted at any time. Our published customer care hours are Monday–Sunday, 10:00–22:00, China Standard Time (UTC+8).

Requests involving carriers, payment providers, or return inspections may require additional review. Customer care can explain product information but does not provide veterinary diagnosis.